Sometimes it's possible to gently bend any distortion back to the normal position or even see if there are mounting screws that can be loosened to allow a better position of the switch to be located thereby removing contact with the case itself. Your friend could disconnect the tower from mains power and simply remove the side cover which will then normally allow access to the clips that hold the front panel on and with this removed it should become obvious what is going on there. What may have happened is at some point in time a heavy object may have hit the power button and simply bent the shaft that may be behind it or in some other way distorted the plastic button itself in such a way that the bottom of the button is now rubbing against the case of the front panel.
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